Terms of Service
Last updated: October 23, 2026
1. Acceptance of these terms
By accessing the Skale Accounts website and making a purchase, you confirm that you have read and understood these Terms of Service and agree to the conditions that apply to the use of the platform.
If you do not agree with these conditions, we recommend that you do not complete your purchase.
2. What we do
Skale Accounts acts as an intermediary in the sale of digital game accounts supplied by independent third-party sellers.
The products listed may come from third parties, and Skale Accounts is not necessarily the original creator, first owner or administrator of the accounts sold.
Our role is to facilitate the transaction and, depending on the product purchased, to provide the buyer with the access details supplied by the respective seller.
The features, availability and condition of each account depend on the information provided and on the specifications shown on the product page.
3. Delivery
Delivery is made according to the method shown on the product page and may happen automatically once the payment is confirmed.
Although most orders are processed through automatic delivery, some accounts may run into technical failures, temporary unavailability or other situations that require manual processing by our team.
In those cases, the customer must wait until the manual process is completed.
Delivery is considered complete when the access details are actually made available to the customer through the corresponding delivery channel.
4. Manual delivery and when the warranty starts
When an order cannot be delivered automatically because of a technical failure, temporary unavailability or another operational need, Skale Accounts may deliver it manually.
For manually delivered orders, the account's commercial warranty period only starts once the delivery is actually completed and the access details are made available to the customer.
The time spent waiting for a manual delivery does not count toward the account's warranty period.
In other words, the warranty does not start when the payment is approved or when the order is placed, but when the access details are actually made available to the buyer.
After receiving the account, the customer must check that the access works and make the available security changes within 1 (one) hour, as set out in these terms.
5. One hour to change the account details
The buyer has 1 (one) hour, counted from the moment the access details are made available, to make the security changes available on the purchased account.
We recommend that, right after delivery, the buyer:
- Changes the password.
- Updates the linked email, when allowed.
- Sets up the available recovery and authentication methods.
- Reviews the security information and connected devices.
- Checks that all changes were completed correctly.
Whether the email, password, username or other details can be changed depends on the rules and limitations of the original platform.
It is the buyer's responsibility to make the recommended changes within this time frame and to confirm that they were actually completed.
If you find invalid credentials, are unable to sign in, or notice differences from the listing, contact support immediately, ideally within that first hour.
6. Responsibility for account security
After delivery, the security of the account largely depends on the buyer's actions and on the controls of the original platform.
After the one-hour period, or once the buyer changes the security details, Skale Accounts may no longer have access to the original credentials and may lose the ability to control, verify or recover the account through the means previously available.
After that period or after the buyer changes the details, no additional commercial warranty is offered against problems related to the later management of the account, the loss of the buyer's credentials, or changes made by the buyer.
Skale Accounts does not guarantee permanent access or the possibility of recovery through the third-party seller after control of the account has been transferred.
This limitation does not exclude any legal liability that may apply to Skale Accounts, including in cases of a defect that existed before delivery, incorrect information, failure to honor the listing, or other situations provided for by law.
7. Loss of access and later changes
Skale Accounts cannot guarantee the recovery of an account when the buyer has changed the access details, lost control of the credentials, or modified the recovery methods in a way that prevents the seller from stepping in.
Recovery may also be impossible when the original seller no longer has the necessary details or when the third-party platform prevents it.
Problems caused by voluntarily sharing credentials, careless handling of the access details, access by third parties authorized by the buyer, or changes made by the buyer are not, on their own, delivery failures.
Each request will be reviewed according to the circumstances and the applicable law.
8. Third-party platforms and sellers
The accounts sold may be subject to the rules, security policies and terms of use of their respective platforms and sellers.
Skale Accounts does not fully control the systems, servers, policies, moderation decisions or recovery procedures of these platforms.
Bans, suspensions, policy changes or outages outside our control may affect the use of the accounts.
Working with third-party sellers does not remove any responsibility Skale Accounts may have for its own conduct, for the information it provides, and for its legal obligations.
9. Buyer obligations
The buyer agrees to:
- Provide accurate information during the purchase.
- Check the details received and test access to the account.
- Make the recommended security changes within one hour.
- Keep the credentials received safe.
- Not share the access details with unauthorized people.
- Follow the rules of the original platform.
- Report any problem to support as soon as it is noticed.
The buyer should review the features and limitations of the product before completing the purchase.
10. Customer support
Support requests must be sent through the official channels available on the website.
To speed up the review, Skale Accounts may ask for the order number, proof of purchase, error logs and other information strictly necessary to verify the issue.
The buyer must provide truthful and sufficient information so the problem can be reviewed.
Support is handled according to the nature of the request and the conditions that apply to the order.
11. Refunds and cancellations
Cancellation, refund or replacement requests are reviewed under the Skale Accounts Refund Policy and the applicable law.
Digital delivery, the immediate release of the access details, or a change of credentials does not automatically remove the rights granted by law.
See the Refund Policy for the procedures that apply.
12. Changes to these terms
Skale Accounts may update these terms to reflect operational, commercial or legal changes.
Changes will be published on this page with the date of the update, respecting acquired rights and the rules that apply to purchases already made.
13. Governing law
These terms are interpreted in accordance with the applicable law, including consumer protection laws where they apply.
Nothing in this document is intended to exclude rights or responsibilities that cannot be excluded by contract.
14. Contact
If you have questions, problems with an order, or requests related to these terms, contact us through the official Skale Accounts support channels available on the website.
Skale Accounts — Terms of Service.