Skale Accounts

Refund Policy

Last updated: October 23, 2026

1. Purpose

This Refund Policy sets out the conditions and procedures for cancellation, refund and replacement requests for digital accounts sold by Skale Accounts.

Skale Accounts acts as an intermediary for products supplied by third-party sellers. For this reason, some investigations related to the accounts may depend on information and procedures from those sellers.

This operational condition does not take away the buyer's rights or any responsibility that the applicable law may assign to Skale Accounts.

2. Automatic and manual delivery

Most orders are processed through automatic delivery once the payment is confirmed.

However, some accounts may run into technical failures, temporary unavailability or other situations that require manual processing by our team.

In those cases, the customer must wait until the manual delivery is completed.

For manually delivered orders, the commercial warranty period starts once the delivery is actually completed and the access details are made available to the customer.

The time spent waiting for a manual delivery does not count toward the warranty period.

So the warranty does not start when the payment is approved or when the order is placed, but when the access details are actually made available.

After receiving the account, the customer must check the access and make the available security changes within 1 (one) hour, as set out in the Terms of Service.

3. One hour to check the account

The buyer must check the access and make the available security changes within 1 (one) hour of receiving the account details.

During this period, we recommend that the buyer:

Tests the credentials received.
Confirms access to the account.
Checks that the product matches the listing.
Changes the password and the available recovery details.
Contacts support if any problem is found.

The one-hour window is an operational period meant for the initial check and for securing the account. It should not be read as a waiver of the consumer's legal rights.

4. Cases that may be reviewed

We may review requests related to:

Invalid credentials at the time of delivery.
Being unable to access the account because of a problem that existed before delivery.
An account different from the one described in the listing.
Missing items or features that were expressly advertised.
A delivery failure after the payment was confirmed.
Loss of access caused by a problem proven to have existed before delivery.
Other situations provided for by the applicable law.

The review may result in technical guidance, a fix, a replacement, a refund or another appropriate solution, depending on the issue.

5. Changing the details and limits of the commercial warranty

The buyer is responsible for changing and protecting the access details within one hour.

Once the security details are changed, Skale Accounts may lose the technical ability to access, verify or recover the account using the credentials originally provided.

For this reason, no additional commercial warranty is offered against problems caused by changes made by the buyer, the loss of the buyer's own credentials, or the account being compromised after control was transferred.

Likewise, after the one-hour period ends, Skale Accounts does not guarantee continued access or the possibility of recovering the account through the third-party seller.

This limitation applies to the risks related to the later control of the account and does not prevent the review of delivery failures, pre-existing defects, failure to honor the listing, or other cases where legal liability may exist.

6. Cases that usually do not qualify for a refund due to a product defect

When there is no other relevant circumstance, the following may not qualify for a refund due to a product defect:

Loss of access caused by voluntarily sharing credentials.
Changes made by the buyer that prevent the account from being recovered.
Loss of the password or of the recovery methods set up by the buyer.
Problems caused by careless handling of the access details.
Restrictions resulting from the buyer's conduct that breaks the rules of the original platform.
Dissatisfaction with features that were clearly stated before the purchase.

These situations are reviewed case by case. A problem will not be automatically classified as the buyer's responsibility, and the applicable legal rights will be respected.

7. Right of withdrawal

For online purchases, the consumer may exercise the right of withdrawal (cooling-off period) where provided for by the applicable law, subject to its conditions.

The digital nature of the product, its immediate delivery, or a change of the access details will not, on their own, be used as grounds to claim that this right no longer exists.

Requests are reviewed in accordance with the law that applies to the transaction.

8. How to request a refund

To open a request, contact us through the official Skale Accounts support channels and, whenever possible, include:

Your order number.
The approximate date and time of the purchase and of the delivery.
A clear description of the problem.
Screenshots or records that help prove the issue.

Do not send personal passwords, authentication codes or other unnecessary security information.

Skale Accounts may ask for reasonable additional information to verify the order and find the cause of the problem.

9. How requests are reviewed

Each request is reviewed taking into account:

The information shown in the listing.
The condition of the product at the time of delivery.
When the problem was noticed.
Changes made after delivery.
The available records and the information provided by the seller.
The rights and obligations provided for by the applicable law.

The use of third-party sellers may be considered during the review, but it will not be used as an automatic reason to deny a legitimate request.

10. Refund method and timing

When a refund is approved, it is processed according to the payment method used, the rules of the institution responsible for the transaction, and the applicable time frames.

The amount may be returned to the original payment method, depending on operational feasibility and the applicable rules.

Processing times of banks, card issuers and payment providers may vary.

Nothing in this policy is intended to impose conditions that conflict with legal refund deadlines.

11. Fraud prevention

Skale Accounts may verify information related to an order to prevent fraud, identify unauthorized transactions and review inconsistencies.

This verification will be proportionate to its purpose and will not prevent the buyer from exercising rights guaranteed by law.

12. Final provisions

This policy should be read together with the Skale Accounts Terms of Service.

If any provision of this policy conflicts with a mandatory legal rule, the applicable law prevails.

Skale Accounts — Refund Policy.